What are the different types of Tents and Permanent Fabric Structures?
Party Canopies are light weight coverings designed to shelter against the sun or light rain; usually supplied as an inexpensive do-it-yourself alternative to a proper pole tent.
Pop-up Canopies are small lightweight collapsible frames with a fabric cover designed as a do-it yourself rental. They offer light protection and are used when quick setup is needed.
Pole Tents are more festive looking and less expensive than frame tents. They are the strongest and will stand up in severe weather.
Frame Tents are a vinyl cover over a metal frame and would be used if there is no need for center poles.
Temporary or Permanent Structures otherwise referred to as "clear span structures". They are the ideal tent if you are covering an area for a short or long period of time, you need a large area covered with no restrictions from poles or you are going for a more sophisticated look.
What size tent do we need for our guests?
This depends on the event. We use the following general formulas: Sit down dinners: 15 square feet per person. Buffet dinners: 10 square feet per person. Assembly: 8 square feet per person. Please keep in mind that these formulas are general and as a general rule of thumb you should estimate high.
What size tents do you have?
Our smallest tent is 75 square feet. Our largest single tent is over 300,000 square feet. Our tent sizes start at 7'6" wide and range all the way up to 200 feet wide. The length can be as long as your needs require.
What accessories are available?
We carry side walls, staging, lighting, flooring with or without carpet, HVAC, tables, chairs, electrical distribution, portable restrooms, safety packages, decor packages, communications and much more! Our motto is "One Call Rents All".
Do I need a permit for my tent?
Every city has different requirements for tent permitting. The two most frequent requirements are for a fire permit and building and safety permit.
How does the pricing work?
Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates.
How and when do I pay?
We require at least 50% down and 50% upon delivery. Payment is due before items are released to a customer. We accept all major credit cards, or local personal checks with a valid ID. Payment plans are available.
What about changes in my order?
If an order is cancelled at least 30 days prior to the scheduled day, the entire deposit will be refunded. The exception is tent sales and rentals. If a tent is cancelled at any time, the entire deposit will be forfeited. Additions to an order are welcome subject to availability (see delivery/pickup question). Orders cancelled within 3 days will be charged a 50% restocking charge.
When can my merchandise be delivered/picked up?
The delivery and pickup dates will be noted on your reservation contract by our consultants at the time you place your order.
What time will my merchandise be delivered or picked up?
Each of our trucks has many stops throughout the day. Schedules are made several days in advance. You may request AM (9 to12) or PM (12 to 5) delivery/pickup if necessary. Specific time for delivery/pickup can be scheduled for an additional fee.
Can I make changes on an order if it is being delivered?
Additions made before 12 noon on the day before a scheduled delivery are welcome, subject to availability, but may incur an additional delivery fee.
What is my responsibility for merchandise return?
Responsibility for equipment remains with the renter from the time of receipt to the time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting the conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food free and repacked in the same containers in which they were received. Linens should be trash and food free and dry to prevent stains or mildews. Hangers and/or boxes are provided with the linen orders for return. Mildewed linens returned will be charged to the customers.
What happens if something is damaged, broken or missing?
We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather. MISSING ITEMS WILL NOT BE COVERED. A certificate of liability can be used for rentals stating us, our company, as additionally insured
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